Mon 4 Oct 2021
Auckland Remains at Alert Level 3
Any hopes we had in Auckland of moving out of Alert Level 3 at 11.59pm on Tue 5 Oct have now been dashed. Auckland will remain at Alert Level 3 for a bit longer as announced by Prime Minister Ardern earlier today. One change we are making is that we will re-open our store for contactless sales from Wed 6 Oct 2021. Store entry will not be allowed, but you can purchase at our store front during normal business hours.
Tue 21 Sep 2021
Auckland Moves to Alert Level 3
From 11.59pm tonight, Auckland will move to alert level 3, which means we can ship all items without any Covid-19 restrictions. It also means that although our store remains closed, we can offer click-and-collect to our local customers. There will no doubt be delays in the courier delivery network due to the increase of online shopping, so while we will still be processing and dispatching orders daily, please be patient and undertand that your order may take longer than usual to arrive. If you are a local to our store, we recommend utilising the click-and-collect service to ensure you get your order as soon as possible.
Sat 28 Aug 2021
Now Shipping Essential Items During Level 4
We are now able to offer essential items during level 4 for contactless home delivery. We have created a COVID-19 Essentials category to show you the types of products we can offer at this alert level. If you order a non-essential product that cannot be shipped during level 4, we will email you as soon as possible to advise, and you will have the choice of waiting until we move out of level 4 for shipping, or cancellibng your order for a full refund. Please see our FAQ page for commonly asked questions, or email us if you have any queries about a specific product.
Mon 23 Aug 2021
Auckland Remains in Alert Level 4 Until At Least Tue 31 Aug
It seemed inevitable that Auckland would remain in level 4 and that is now the case. Unfortunately this means that our store and online ordering service remain closed. If you do place an order with us during level 4, we will be working as quickly as possible to dispatch your order as soon as we can when we move out of level 4. As always, you can contact us in the meantime with any queries at email@example.com and we will respond as soon as possible during business hours.
Tue 17 Aug 2021
Auckland Moves to Alert Level 4
From 11.59pm tonight Auckland will move to alert level 4 for an expected seven days which means our store will be closed and online orders suspended. If you do order online from us during level 4, please keep in mind that your order will not ship until we move to alert level 3. Please contact us via email if you have any queries.
Fri 12 Mar 2021
Auckland Moves to Alert Level 1
From midday today Auckland moves back into alert level 1 which is great news for all. Our store is open again as usual with no limits on how many customers can enter at one time, but contract tracing mesaures are still in place, along with hand sanitiser. Have a wicked weekend all!
Sat 6 Mar 2021
Auckland Moves to Alert Level 2
From 6am tomorrow morning, Sun 7 Mar, Auckland will move down to Alert Level 2 which means our store can re-open! We will need to maintain a one-in-one-out policy but we will be open and trading again from tomorrow. We look forward to seeing you in-store again soon!
Sat 27 Feb 2021
Auckland Moves Back to Alert Level 3
Unfortunately Auckland moves back into alert level 3 from 6am Sun 28 Feb for seven days. This means our store will have to close but you can continue to order online for pick up or home delivery.
Mon 22 Feb 2021
Auckland Moves to Alert Level 1
Great news that Auckland will move to alert level 1 from 11.59pm tonight. Our shop is open for trading as normal without any restrictions on how many people can enter at a time. Yay!
Wed 17 Feb 2021
Auckland Moves to Alert Level 2
From 11.59pm tonight Auckland will move down to Alert Level 2 which means our store can re-open! We will need to maintain a one-in-one-out policy but we will be open and trading again from tomorrow. We look forward to seeing you in-store again soon!
Sun 14 Feb 2021
Auckland Moves to Alert Level 3
From 11.59pm tonight Auckland moves to Alert Level 3 for three days so our store will be closed but you can still order online for click-and-collect, and home delivery. Please see details here on alert levels.
Thu 24 Aug 2020
Auckland Moves to Alert Level 2
No changes to business for us with the move from level 2.5 to level 2, we still have social distancing in place in-store, along with hand sanitiser for customer use and the QR code for contact tracing. So pop in and pick up your supplies, we'll be waiting with smiles...and sanitiser :)
Sun 30 Aug 2020
Alert Level 2.5 Starts Tomorrow
Auckland moves to level 2.5 from 11.59pm tonight so it's mostly business as usual. Once again we can open our doors to allow you to shop in-store, however, we will be operating a "one in - one out" policy to meet social distacing requirements. We now have paywave up and running and we have hand sanitiser available for use. Online ordering contnues as normal with minimal delays expected.
Wed 19 Aug 2020
Pickup Available From Our Store From Sat 22 Aug
From Saturday 22 August our Glen Eden store will be open for local shoppers to pick up the items they need. While entry to our store is not permitted under alert level 3, we can still serve you in a contactless way. You will be able to order and pay at the door using contactless EFTPOS, or credit card, but we will not be accepting cash during level 3. We will have hand sanitiser available for customer use, and our team will be wearing face masks, and wiping down surfaces and payment equipment as frequently as possible. Our store hours for pickup will be reduced during level 3, and you can find that information on our Contact Us page shortly.
Wed 12 Aug 2020
Alert Level 3 Begins
While we are at alert level 3 our store is closed but we are still shipping all goods nationwide as per usual. There may be some delays as courier services start to see an influx of parcels. We also have a free click & collect service available for our local store customers. Simply browse our website, and when you get to the checkout, select the click & collect option. Keep in mind that pick up is from our mail-order warehouse in Henderson Valley, not from our Glen Eden store. Once you have ordered and paid we will process your order and then email you with our mail-order warehouse address along with opening hours. The best way to contact us during level 3 is via email on firstname.lastname@example.org.
Tue 11 Aug 2020
Auckland Moves to Alert Level 3
At 12pm tomorrow, Wed 12 Aug, Auckland moves to alert level 3 for at least three days until midnight Friday, so our store will be closed from 12pm Wed 12 August until we move out of alert level 3. We will be adding a click & collect service to our checkout and customers that use this option can collect their orders from our Henderson based warehouse.
Mon 8 Jun 2020
NZ Moves to Alert Level 1
Great news from Jacinda Ardern today that NZ will move to alert level 1 from 11.59pm tonight. For our business it means that shopping returns to normal with no special requirements for shoppers. We will still have hand sanitiser available in-store for customer use, and we will display a QR code for customers opting to trace their movements using the NZ Covid Tracer app. We look forward to seeing you, mask-free, again soon!
Tue 12 May 2020
Our pick up and Glen Eden/Henderson delivery options have been removed from our website as our store opens this Thursday 14 May. For customers that were using those temporary methods, we hope it made purchasing a bit easier for you while our store had to close, and now you can head in-store to catch up with us and get all your supplies! We look forward to seeing you back again soon!
Mon 11 May 2020
Alert level 2 starts Thursday 14 May
Great news from Jacinda Ardern today that NZ will move to alert level 2 this Wednesday, 13 May, at 11.59pm. It means that we can once again open for business this Thursday, 14 May, at 9am with business (mostly) back to normal. While our store will be open for business, we will need to maintain a one in, out policy, to comply with social distancing measures, but we will be open! It also means that from tomorrow afternoon, our pick up and free local delivery options at checkout will finish, as our team will be needed to get the shop ready for you. We look forward to seeing you back in-store soon :)
Sat 9 May 2020
Update 1 - Alert level 2 is coming
With the likelihood of the country moving to alert level 2 within the next week, it means that we will once again be able to open for business. Please note, our store is not currently open as we are still in alert level 3. We must wait until the government announces the date for alert level 2 before we can re-open. When that happens, our store will be open regular trading hours, but with one main difference; we must operate a one in, one out policy to ensure compliance with the social distancing measures imposed by the government. So yes, you will be able to shop as normal at our store again, but there may be a bit of a wait to be served due to COVID-19 compliance. When you visit our store during alert level 2, please observe the signage when arriving, and while waiting to be served, please keep a 2mtr distance from others. If you are feeling unwell you should stay home and shop online. We look forward to seeing you in-store again soon :)
Update 2 - Pick up & local delivery
This update comes a little late, as we have been swamped with online orders. So first of all, a big thank you to you, our customers, for your support during this time! Alert level 3 allows us to offer our full range of products for sale online, which has us working frantically to get orders dispatched as they come in. The one piece of news we didn't spread very well is that during alert level 3 we are offering free delivery within Glen Eden and Henderson, and we also have a pickup option available from our Henderson warehouse. Both of these options are available at the checkout when finalising your order on our website. The local deliveries are carried out by one of our team members and are done the next business day after we receive your order. By delivering these orders ourselves, it means you get your order much quicker, as courier deliveries can take up to five days at present. Pickups can be made from our mail-order warehouse in Henderson (not our Glen Eden store). Once you have placed your order online we will email you when your order is ready for collection with our warehouse address. Pickups are only available Monday to Friday between 9am - 5pm.
Tue 21 Apr 2020
Jacinda Ardern announced yesterday that NZ will move to alert level 3 at 11.59pm on Mon 27 April. What this means for us is that we can start shipping orders for our entire product range from Tue 28 Apr! On Friday afternoon (24 Apr) all products on our website will be made available for ordering, and shipping of orders will commence on Tue 28 Apr. Keep in mind that courier services are under immense pressure due to the massive amounts of deliveries they have, combined with lower staff numbers, and while maintaining priority deliveries to the medical, pharmaceutical and educational sectors, means that deliveries can take up to five business days.
Fri 17 Apr 2020
After an announcement by the Government on what restrictions will be in place when the country moves to level 3, we can tell you that when we move to level 3, we will be able to start selling our full range of products again online. Our retail store, along with many others, will have to remain closed, but we will still be able to ship goods to you. Currently we are still in alert level 4 so we cannot offer our full range, but on Mon 20 Apr the Government will announce whether the country will move to alert level 3 on Thu 23 Apr, or whether we will remain at alert level 4. If we do move to level 3, we will be able to make all products on our website available again! Some points to note when we move to alert level 3:
- Deliveries may take up to 5 business days due to increased demand for delivery services so please order as early as possible. More delivery details below in the Thu 16 Apr 2020 update.
- Restocking products from overseas suppliers is currently problematic, delayed, and expensive. If you see a product you want, buy it while it is available. If stock sells out and it needs to be re-ordered from overseas, chances are it will take many weeks to receive, and the price will be higher. We are not trying to get you to buy products now by saying this, it is quite simply, a new reality, while COVID-19 is a part of our lives.
- We will be offering a free delivery service to our local store customers in Glen Eden. While in level 4, only approved courier companies can make deliveries, but at level 3, we are allowed to deliver goods ourselves. When we move to level 3, a new shipping option will be added to our website for local customers to select, and we will deliver your order to you the following business day, using the same precautionary measures that the courier companies are currently using.
Thu 16 Apr 2020
With courier services being under a lot of pressure we have received the following update regarding deliveries. In a nutshell, it means that for the products we supply at Wicked Habits, and with deliveries going to residential addresses, deliveries may take 4 - 5 business days, and following up of orders with the courier will only be done after this period of time to avoid holding up their resources. We apologise for any inconvenience. Courier message follows:
Fri 3 Apr 2020
We have applied to MBIE to sell essential non-food products online, and can continue to offer a limited range of tobacco & vaping products for home delivery, unless advised otherwise. Our MBIE Application Number is: MBIEEB-1535. The products we have available are shown in the COVID-19 Essentials product category. For further information, please scroll down to the FAQ section, or email us for assistance.
Tue 31 March 2020
The Government has added tobacco and vaping products to its list of essential services in the Fast-moving consumer goods sector. As such, we can now offer limited products for sale via our website, for home delivery. The products we can offer are shown in the COVID-19 Essentials product category, and only these items can be shipped at this time. For further information, please scroll down to the FAQ section, or email us for assistance.
Mon 23 March 2020
On Monday 23 March 2020, Prime Minister Jacinda Ardern advised that NZ had moved to Alert Level 3 for COVID-19 and at 11.59pm on Wed 25 March 2020 the country would move to level 4. This means that only businesses that offer essential services can remain open, and every other business must close for a minimum of four weeks.
Our store at 4/60 Glenmall Pl, Glen Eden will remain open for normal trading hours on Tuesday 24 March and Wednesday 25 March, after which we will be closed for four weeks (minimum) but this could extend longer. This decision will be up to the government, not us.
Our website is currently closed for ordering, but products can still be viewed.
We are unavailable for phone enquiries during this pandemic, as staff are not able to attend our office or store, but emails will continue to be monitored and answered as promptly as possible. The best email address to reach us on is email@example.com.
For the most up-to-date information about COVID-19, please visit the government dedicated website covid19.govt.nz.