Free Pick up & local delivery

During Level 3 of COVID-19 we are offering a free local delivery or pick up service. Look for these options at our checkout if you are a local store customer as they will get your order into your hands in the shortest possible time.

Pick Up

At checkout select the Pickup (Hsn Valley) shipping option and you can then pick your order up from our mail-order warehouse in Henderson. Once your order is placed and paid for, you will receive a copy of your order via email. From there, wait to receive a Collection Notification email with our pick up address. Pick up orders will generally be available the next business day for collection, but wait to receive your collection notice email before contacting us to pick up.

Pick Up Points to Note:

  • This option is only available during alert level 3
  • Pick up is from our Henderson Valley Road mail-order warehouse, not from our Glen Eden store
  • Our address details will be included in your collection notification email
  • Pick up is available from Monday to Friday between 9am - 5pm
  • Wait to receive your collection notification email before coming to collect your order
  • Bring your order number with you for collection
  • All of the details above will be included in your collection notice email

Local Delivery Glen Eden / Henderson

If you live in the Glen Eden or Henderson area, you can select the Glen Eden/Henderson shipping option at checkout, and one of our team will deliver your order to you for free the next business day following your order. While the borders of where we will deliver to for free are not specifically defined, if the Courier Post address checker defines your addresses suburb as Glen Eden or Henderson, we will be able to get it to you. If you live in either of these suburbs and you select the paid shipping option, we will assume you would prefer a registered courier to make the delivery, and we will send your order via courier for you.

Local Delivery Points to Note:

  • Free local delivery is only available during alert level 3
  • Deliveries will be made the business day after your order is placed and paid for
  • Deliveries are contactless. We will deliver your order to your door, knock, and step back two metres. You do not need to sign for delivery.

If you have any questions about our free pick up or delivery options please contact us on