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COVID-19 FAQ's

At what alert levels is your shop open?

Our store remains open during alert levels 1 and 2. At alert level 1 it is shopping as normal. At alert level 2 we operate a one-in-one-out policy to ensure we meet social distancing requirements.

What should I be aware of when visiting your store during alert levels 1 and 2?

During both alert levels we ask that you check in with the NZ Covid Tracer app, or complete your details on the paper form we have available. We also ask that you wear a mask for safety. During level 2 we further recommend that you have a good idea of what you are wanting to buy, as we are operating a one-in-one-out policy during level 2 to ensure social distancing is maintained.

Do you offer click-and-collect during the Covid alert levels?

As our store remains open during alert levels 1 and 2, and must be closed at level 4, we only offer click-and-collect during alert level 3. Please see here for further information.

Are you shipping goods during the alert levels?

Yes we are shipping all items as usual during alert levels 1 - 3, but under alert level 4 we can only ship essential items. This includes items found in our COVID-19 Essentials category, but may include other similar items. If you order a non-essential item during alert level 4, we cannot ship it until we move out of level 4. If this happens we will email you to advise as soon as possible once we have received your order.

How can I contact you during the alert levels?

During alert levels 1 and 2 you can contact us as usual. Please see the Contact Us page. During alert levels 3 and 4 please see the ways you can contact us here.

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