Delivery Policy

Currently we only ship within NZ including Waiheke Isl, Chatham Isl, and Great Barrier Isl. We do not ship outside of NZ.

We aim to dispatch your order the day it is received, when possible, or as soon as possible on the following business day provided payment has been received. If we cannot supply an item in your order we will contact you via phone or email to advise.

We ship all orders using a registered courier company (unless other arrangements have been made with us) and the delivery time frames are as follows:

North Island: Next business day
South Island: Within two business days
Rural Delivery: Allow an extra 24-48 hrs

Please Note: The above delivery time frames are the "standard" time frames and do not include unforeseen delays (ie. road accidents, bad weather etc) which may cause a delay in delivery. If more than 24 hours has passed since the delivery time frame above we recommend you contact us so we can track your package for you.

For security reasons we only ship orders to physical addresses within NZ. Our courier service does not deliver to PO Box addresses. Delivery to business addresses is preferred, and given priority over residential addresses, but you can choose residential delivery if required. If delivery is made to a business address please include the name of the business on your order to help ensure the courier can deliver first time.

Rural delivery includes all addresses defined as rural by NZ Couriers.

When your order is picked up by the courier you will receive an automated tracking email so you can keep an eye on delivery. If you do not receive this email please check your junk/spam folder as some service providers may filter automated emails.

Please check your package in the presence of the courier when received. If for any reason your goods, or the packaging, arrive damaged you must ensure the damage is noted by the courier, and advise us in writing within 48 hours. We will advise you of what to do to get the goods back to us. We will send you a replacement as soon as possible, once we have received the goods back from you or once the courier has confirmed any breakages.

You might also like to read our frequently asked questions.

Delivery Costs

The following delivery costs are valid from 1 July 2019 and are subject to change without notice:

Nationwide (non rural)

Nationwide (rural)

Waiheke / Great Barrier / Chatham Islands

Saturday (check availability)