Delivery Policy

NZ Customers

We aim to dispatch your order the day it is received, when possible, or as soon as possible on the following business day provided payment has been received. If we cannot supply an item in your order we will contact you via phone or email to advise.

We ship all orders using a registered courier company (unless other arrangements have been made with us) and the delivery time frames are as follows:

North Island: Next business day
South Island: Within two business days
Rural Delivery: Allow an extra 24-48 hrs

Please Note: The above delivery time frames are the "standard" time frames and do not include unforeseen delays (ie. road accidents, bad weather etc) which may cause a delay in delivery. If more than 24 hours has passed since the delivery time frame above we recommend you contact us so we can track your package for you.

When your order is picked up by the courier you will receive an automated tracking email so you can keep an eye on delivery. If you do not receive this email please check your junk/spam folder as some service providers may filter automated emails.

Please check your package in the presence of the courier when received. If for any reason your goods, or the packaging, arrive damaged you must ensure the damage is noted by the courier, and advise us in writing within 48 hours. We will advise you of what to do to get the goods back to us. We will send you a replacement as soon as possible, once we have received the goods back from you or once the courier has confirmed any breakages.

Overseas Customers

Unfortunately we do not ship overseas at this time.